Why did my subscription change not go into effect immediately?

Question
I made a change to my subscription and now I see a Pending subscription status. Why did my change not go into effect immediately?

Answer
Generally, subscription changes will happen right away and you will have access to the new plans, features, or agents you added.

There are a few times when this is not the case such as when you make a subscription change that decreases the number of agent seats on your account, downgrade your subscription, or change the billing cycle. These specific scenarios will trigger a pending subscription.

A pending subscription means that you won’t see the changes to your account until your next billing cycle. If it is important that you see the changes go into effect sooner, contact Zendesk Support who can get you in touch with your Account Representative.